Every order ships free within the United States. Each piece is packed by hand in Taos.
International orders are welcome. Any duties, tariffs or import fees charged by the destination country are paid by the customer.
You can return a piece within 10 days of delivery. It needs to be unworn, in the same condition you received it, and in its original packaging, with your receipt or proof of purchase.
Gift cards and sale items can’t be returned.
Return shipping is paid by the customer and isn’t refunded. We recommend a trackable service or shipping insurance, since we can’t guarantee we’ll receive a return.
Once your return arrives and is inspected, we’ll email you to let you know whether the refund is approved. Approved refunds go back to your original payment method; the return shipping cost is deducted.
If a refund hasn’t shown up after a few days, check with your bank or card company first, since posting can take time. If it’s still missing, email us at info@taossilver.com.
We replace pieces that arrive defective or damaged. Email info@taossilver.com and we’ll walk you through sending it back.
If the piece was marked as a gift and shipped straight to the recipient, they’ll receive store credit for its value. Otherwise the refund goes to the person who placed the order.
Questions about an order? Email info@taossilver.com.